What this tile shows
Squizzie calls this one Chats escalated. It reads as a single count.
Where the number comes from
Helpie Support. Tickets opened and closed, chat volume, escalations and AI usage.
What you need for it to appear
Nothing beyond Squizzie and the shop data it already reads.
Charting
This one charts as well as tiles, so it can go on a report as a figure, as a graph, or as both.
The fuller picture
This is one figure out of a bigger subject. Helpdesk reporting in Squizzie covers it properly.