Run Fetchie and Helpie together and they are not two search boxes bolted on side by side. They are one search engine doing two jobs.
Both are built on the same page reader and the same content extractor, so what a visitor finds through site search is drawn from the same reading of your pages that the assistant answers from. One idea of what your site says, not two that drift apart.
There is a visible payoff in the chat. When Helpie cites a page, the citation carries the exact passage that earned it, with the words highlighted, using the same snippet engine that highlights Fetchie’s search results. A cited source shows you the sentence, not just a bare link.
They run together or entirely on their own, so you can start with either and add the other whenever you like.
Why it’s worth having
Search that finds the page and an assistant that answers from the page, both reading that page the same way, means a customer gets the same story whether they type into the search box or ask the assistant. Two front doors, one source of truth.