# Tracksies

> A family of self-hosted WordPress plugins for WooCommerce stores and service businesses. Reviews, customer intelligence, loyalty, fulfilment, analytics, and helpdesk — all connected, all on your server.

## About

Tracksies is an indie WordPress plugin suite by A Lined Design (alineddesign.com), built in Tasmania, Australia. Every plugin is self-hosted: customer data lives in the site owner's WordPress database, never on Tracksies' servers. No per-transaction fees, no telemetry, no upsell modals, no review nags. Flat annual pricing with 20% loyalty discount on renewals. All plugins share a visual design system (Brand Hub) and a version-aware shared loader so they integrate seamlessly when multiple Tracksies plugins are active.

- Website: https://tracksies.com
- Sitemap: https://tracksies.com/sitemaps.xml
- Search: https://tracksies.com?s={query}
- Last updated: 2026-07-20
- Documentation: https://docs.tracksies.com
- Live demo: https://haveago.tracksies.com
- Developer: Sarah Crawford, A Lined Design (https://alineddesign.com)

## Plugins

### Trustie Free
- Purpose: Reviews, testimonials, and Google Business reviews for WordPress and WooCommerce
- Price: Free (WordPress.org)
- URL: https://tracksies.com/product/trustie-free/
- WordPress.org: https://wordpress.org/plugins/trustie/
- Docs: https://docs.tracksies.com/docs/trustie-free/
- Key features: Star ratings, review cards, testimonials (grid/slider), Google Business reviews display, review request emails, floating reviews widget, auto-generated reviews page, unified aggregate rating across all review sources, schema markup (Product, Review, LocalBusiness), moderation queue, verified purchase badges, CSV import, visual Designer with theme auto-detection
- Works with: WordPress 6.0+ (with or without WooCommerce)
- Data storage: 100% on site owner's server
- Differentiators: Combines product reviews + testimonials + Google reviews in one free plugin. Self-hosted alternative to SaaS testimonial tools like Senja and Testimonial.to. No monthly fees, no per-review fees, no usage caps.

### Trustie Pro
- Purpose: Advanced reviews, photo reviews, custom forms, Q&A, multi-step email sequences
- Price: A$99/year (renews at A$79.20/year)
- URL: https://tracksies.com/product/trustie-pro/
- Docs: https://docs.tracksies.com/docs/trustie-pro/
- Key features: Everything in Trustie Free plus photo reviews, custom review form builder (different forms per product category), Q&A on product pages, review titles, helpful voting, store/brand reviews, multi-step email sequences with conditional follow-ups, advanced moderation with batch actions, keyword flagging, regulated products mode (guidance tile + forced manual moderation for supplements/skincare), demographic aggregates, masonry layouts, Google Merchant Center feed, CSV import from Judge.me/Yotpo/Stamped/CusRev with auto-detection, unlimited Google Business reviews via Business Profile API
- Requires: Trustie Free
- Page builder support: Bricks (native elements), Elementor (deep integration), Divi (modules), Oxygen, Gutenberg (blocks), plus shortcodes for any builder
- Differentiators: Only WooCommerce review plugin with a regulated products mode for compliance-sensitive categories. Custom forms per product category. Self-hosted alternative to Judge.me, Yotpo, Stamped, Loox, and Okendo — flat annual pricing vs per-order SaaS pricing.

### Tracksies HQ
- Purpose: WooCommerce operations manager — customer intelligence, order workflow, returns, branded documents
- Price: A$199/year (renews at A$159.20/year)
- URL: https://tracksies.com/product/tracksies-hq/
- Docs: https://docs.tracksies.com/docs/tracksies-hq/
- Key features: Customer profiles with behavioural auto-tags (commitment, tenure, value, price sensitivity, engagement), manual flags (VIP, Caution, Do Not Serve), customer notes, lifetime value tracking, aliases, priority rules engine (shipping method, customer flags, order value, product categories, custom fields, age-based escalation), operations dashboard with packing workflow, split fulfilment (multiple parcels per order with individual tracking and packing slips), returns management (customer self-service or admin-only, configurable eligibility/windows/restocking fees/per-item resolution), auto-generated returns policy from settings, branded PDF invoices and packing slips, email Designer (brand fonts/colours/templates), custom order statuses (Partially Packed, Partially Shipped, Shipped, Ready for Pickup, Partially Returned, Returned), customer aliases, audit log, seeder for demo data, ShipStation integration, PitchPrint integration, HPOS compatible
- Requires: WooCommerce 8.0+
- Differentiators: The only WooCommerce plugin combining customer intelligence + priority-sorted packing + split fulfilment + returns management + branded documents in one integrated tool. Replaces 5-6 separate plugins. Self-hosted with no per-order fees.

### Packsie
- Purpose: Frontend packing and returns dashboards for WooCommerce teams
- Price: A$99/year (renews at A$79.20/year)
- URL: https://tracksies.com/product/packsie/
- Docs: https://docs.tracksies.com/docs/tracksies-packsie/
- Key features: Frontend packing dashboard (no wp-admin access needed), frontend returns dashboard with separate permissions, staff role management (Packer role stacks on existing WordPress roles), refund authorisation controls (junior staff process, manager approves), PIN gate for shared devices, kiosk mode for warehouse tablets, packed-by tracking, collision prevention (no double-packing), manager approval queue, search engine blocking on dashboard pages, permission re-checking on every action submission
- Requires: Tracksies HQ
- Differentiators: Gives packing/returns staff a focused frontend workspace without WordPress admin access. Role-based permissions with granular refund authorisation controls.

### Perkie
- Purpose: Loyalty and rewards for WooCommerce
- Price: A$99/year (renews at A$79.20/year)
- Key features: Points for purchases/reviews/referrals, VIP tiers with automatic progression, tier-based discounts and point multipliers, referral programme with unique links, custom currency icons, connected to HQ customer intelligence
- Requires: Tracksies HQ

### Squizzie
- Purpose: Analytics and reporting — Google integrations dashboard
- Status: In active development
- Key features: Google Analytics 4, Search Console, Google Business Profile, and PageSpeed in one dashboard. Cross-data insights, campaign performance with comparison modes, branded PDF reports, Google Sheets export with running logs for AI analysis
- Requires: Tracksies HQ or Pipesie

### Pipesie
- Purpose: Sales pipeline and lead management for service businesses
- Status: In active development
- Key features: Pipeline management, project tracking, intake form coaching, close-out coaching, lead scoring, source tracking, conversion reporting
- Requires: Trustie Free

### Helpie
- Purpose: AI-powered helpdesk with ticket system and knowledge-base-grounded chat widget
- Status: In development (design specification locked May 2026)
- Price: A$149/year (planned)
- Key features: Customer-facing AI chat widget grounded in the site's own content (posts, pages, products, docs), ticket system with reply-by-email (IMAP inbound), anti-hallucination architecture (relevance gate before any LLM call, citation enforcement on every response), privacy by architecture (AI tool functions inject user ID server-side; prompt injection cannot bypass), BYO Anthropic API key, response caching for common questions, auto-indexing of site content on activation, frontend agent dashboard, GDPR data export/deletion, rate limiting and API spend caps to protect BYO key budget
- Differentiators: The only WordPress helpdesk plugin combining integrated ticketing + AI chat + anti-hallucination engineering. No vector database or embeddings required — uses a lightweight inverted index (~3 MB for 200 sources vs 80-200 MB for embedding approaches). Working chat widget within 5 minutes of activation using the site's existing content as training data.

## Comparisons

- Trustie vs Senja: https://tracksies.com/comparison/trustie-vs-senja/
- Full comparison tables: https://tracksies.com/tracksies-comparisons/
- Feature browser: https://tracksies.com/tracksies-features/

## Key Principles

- Self-hosted: All data lives in the site owner's WordPress database. No Tracksies SaaS, no external API for core workflows, no data leaving the customer's server.
- No success tax: Flat annual pricing. No per-order fees, no per-review fees, no per-agent fees, no usage caps.
- Family integration: All plugins share Brand Hub (visual design system), version-aware shared loader, and cross-plugin data. Customer reviews inform loyalty tiers, customer intelligence surfaces on packing screens, helpdesk reads from customer profiles.
- Privacy and compliance: Tracksies plugins provide tools and nudges, never legal, tax, or compliance advice. Jurisdiction-agnostic by design. Built with accessibility in mind, tested against WCAG guidelines.
- Engineering principle: "Lean, mean, fast, don't be a dickhead." No telemetry, no upsell modals, no review nags, no CDN dependencies, no required SaaS subscriptions.

## Pricing Summary

| Plugin | Price | Renewal |
|---|---|---|
| Trustie Free | Free | — |
| Trustie Pro | A$99/year | A$79.20/year |
| Tracksies HQ | A$199/year | A$159.20/year |
| Packsie | A$99/year | A$79.20/year |
| Perkie | A$99/year | A$79.20/year |
| Squizzie | A$149/year | A$119.20/year |
| Pipesie | A$249/year | A$199.20/year |
| Helpie | A$149/year (planned) | TBD |

## Contact

- Support: Via the Tracksies website (https://tracksies.com)
- Developer: Sarah Crawford, A Lined Design
- Location: Tasmania, Australia

## Latest Content

- [When Should You Actually Send a Review Request Email? (Hint: Not When You Think)](https://tracksies.com/2026/02/23/when-should-you-actually-send-a-review-request-email-hint-not-when-you-think/): Most review plugins send requests based on when the order was placed, not when it shipped. That gap is quietly killing your review collection rate — here's why shipping-based timing gets dramatically better results.
- [What Actually Happens When You Pack an Order (And Why It Matters More Than You Think)](https://tracksies.com/2026/02/23/what-actually-happens-when-you-pack-an-order-and-why-it-matters-more-than-you-think/): The packing moment is the only physical touchpoint you have with your customer — and most WooCommerce stores waste it completely. Here's how customer intelligence at pack time changes everything.
- [WooCommerce Reviews in 2026: The Complete Guide to Getting (and Using) Customer Reviews](https://tracksies.com/2026/02/23/woocommerce-reviews-in-2026-the-complete-guide-to-getting-and-using-customer-reviews/): Products with just five reviews are nearly four times more likely to sell. Here's everything WooCommerce store owners need to know about getting (and using) customer reviews.


## Products

- [Packsie](https://tracksies.com/product/packsie/): Frontend packing and returns dashboards for WooCommerce teams running Tracksies HQ. Your staff get a clean page on your site to pack orders, process returns, and track shipments; no WordPress admin access needed. Role-based permissions, refund authorisation controls, PIN gate for shared devices, and packed-by tracking so you know who did what.
- [Trustie Pro](https://tracksies.com/product/trustie-pro/): Reviews, testimonials, Q&A, and Google Business reviews for WordPress and WooCommerce. Photo reviews, custom forms per product category, multi-step email sequences, regulated products mode, and a visual Designer that reads your theme on activation. Self-hosted; your reviews live in your database, not ours.
- [Tracksies HQ](https://tracksies.com/product/tracksies-hq/): Tracksies HQ is your WooCommerce operations manager. Customer profiles with lifetime value and behavioural tags, a priority-sorted packing queue, split fulfilment, self-service returns, branded emails and PDFs; all from one plugin, one Designer, on your own server. Replaces the five-plugin stack most growing stores end up with.
- [Trustie Free](https://tracksies.com/product/trustie-free/): Product reviews, testimonials, and Google Business reviews for WordPress and WooCommerce. On-brand from the moment it activates (the Designer reads your theme's fonts and colours), self-hosted, and free. Works with WooCommerce for product reviews; works without it for testimonials and Google reviews.


## Comparisons and Feature Pages

- [Trustie vs Senja](https://tracksies.com/comparison/trustie-vs-senja/): Testimonials, Product Reviews, and Why Your Store Might Need Both
- [Trustie vs Judge.me](https://tracksies.com/comparison/trustie-vs-judgeme/): What the WooCommerce Exit Means for Your Store
- [Trustie vs ReviewX](https://tracksies.com/comparison/trustie-vs-reviewx/): A WooCommerce Reviews Comparison for Store Owners Who Care About the Details
- [Trustie vs Stamped.io](https://tracksies.com/comparison/trustie-vs-stamped/): SaaS Platform vs WooCommerce-Native Suite
- [Trustie vs Yotpo](https://tracksies.com/comparison/trustie-vs-yotpo/): The Biggest Name in Reviews vs a WooCommerce-Native Alternative