/* Customer-facing portal styles. Hand-written CSS using --tracksies-* variables. */

.helpie-portal {
	max-width: 1000px;
	margin: 0 auto;
	padding: 24px;
	font-family: inherit;
	color: var(--tracksies-color-text, #1f2937);
}

.helpie-portal h2 {
	font-size: 1.4em;
	margin: 0 0 16px;
	color: var(--tracksies-color-text, #1f2937);
}

.helpie-portal-grid {
	display: grid;
	grid-template-columns: 1fr 1fr;
	gap: 32px;
	margin-top: 24px;
}
@media (max-width: 700px) {
	.helpie-portal-grid { grid-template-columns: 1fr; gap: 24px; }
}

.helpie-portal-section {
	padding: 24px;
	background: var(--tracksies-color-surface, #f9fafb);
	border: 1px solid var(--tracksies-color-border, #e5e7eb);
	border-radius: var(--tracksies-radius-medium, 8px);
}

.helpie-form p { margin: 12px 0; }
.helpie-form label { display: block; font-weight: 600; margin-bottom: 4px; font-size: 14px; }
.helpie-form input[type="text"],
.helpie-form input[type="email"],
.helpie-form input[type="number"],
.helpie-form textarea {
	width: 100%;
	padding: 8px 12px;
	border: 1px solid var(--tracksies-color-border, #d1d5db);
	border-radius: var(--tracksies-radius-small, 4px);
	font-family: inherit;
	font-size: 15px;
	box-sizing: border-box;
}
.helpie-form textarea { resize: vertical; min-height: 80px; }
.helpie-form small { display: block; margin-top: 4px; color: var(--tracksies-color-text-light, #666); font-size: 12px; }

.helpie-button {
	display: inline-block;
	padding: 10px 20px;
	background: var(--tracksies-color-surface, #fff);
	border: 1px solid var(--tracksies-color-border, #d1d5db);
	border-radius: var(--tracksies-radius-small, 4px);
	font-weight: 600;
	cursor: pointer;
	font-size: 15px;
}
.helpie-button-primary {
	background: var(--tracksies-color-primary, #3E7CB1);
	border-color: var(--tracksies-color-primary, #3E7CB1);
	color: #fff;
}

.helpie-notice {
	padding: 12px 16px;
	border-radius: var(--tracksies-radius-small, 4px);
	margin-bottom: 16px;
	border-left: 4px solid;
}
.helpie-notice-info    { background: #eff6ff; border-color: #3E7CB1; }
.helpie-notice-success { background: #f0fdf4; border-color: #2EA44F; }
.helpie-notice-warning { background: #fffbea; border-color: #F4AF30; }
.helpie-notice-error   { background: #fef2f2; border-color: #DC2626; }

.helpie-lookup-hint {
	color: var(--tracksies-color-text-light, #666);
	font-size: 14px;
	margin-bottom: 16px;
}

.helpie-portal-ticket h2 { margin-bottom: 8px; }

/* Back-nav row holds the Back link + optional My Account link side by side. */
.helpie-back-nav { display: flex; gap: 20px; align-items: center; margin-bottom: 16px; flex-wrap: wrap; }
.helpie-back-nav .helpie-back-link { margin-bottom: 0; }
.helpie-back-link { display: inline-block; margin-bottom: 16px; color: var(--tracksies-color-primary, #3E7CB1); text-decoration: none; font-weight: 600; }
.helpie-ticket-meta { color: var(--tracksies-color-text-light, #666); font-size: 14px; margin-bottom: 24px; }
.helpie-meta-sep { margin: 0 8px; }

.helpie-portal-thread .helpie-msg {
	margin: 16px 0;
	padding: 16px;
	background: #fff;
	border: 1px solid var(--tracksies-color-border, #e5e7eb);
	border-radius: var(--tracksies-radius-medium, 6px);
}
.helpie-portal-thread .helpie-msg-customer { border-left: 3px solid var(--tracksies-color-primary, #3E7CB1); }
.helpie-portal-thread .helpie-msg-agent    { border-left: 3px solid #2EA44F; background: #f8fdf9; }
.helpie-portal-thread .helpie-msg-ai       { border-left: 3px solid #8B5CF6; background: #faf8ff; }
.helpie-portal-thread .helpie-msg-header { font-size: 13px; color: var(--tracksies-color-text-light, #666); margin-bottom: 8px; display: flex; gap: 12px; align-items: center; }
.helpie-portal-thread .helpie-msg-author { font-weight: 600; color: var(--tracksies-color-text, #1f2937); }
.helpie-portal-thread .helpie-msg-body { line-height: 1.6; }

.helpie-portal-reply { margin-top: 32px; padding: 20px; background: var(--tracksies-color-surface, #f9fafb); border: 1px solid var(--tracksies-color-border, #e5e7eb); border-radius: var(--tracksies-radius-medium, 8px); }
.helpie-portal-reply h3 { margin: 0 0 12px; }

.helpie-portal-my-account .helpie-tickets-table {
	width: 100%;
	border-collapse: collapse;
	background: #fff;
	border: 1px solid var(--tracksies-color-border, #e5e7eb);
	border-radius: var(--tracksies-radius-medium, 6px);
	overflow: hidden;
}
.helpie-portal-my-account .helpie-tickets-table th,
.helpie-portal-my-account .helpie-tickets-table td {
	padding: 12px 16px;
	text-align: left;
	border-bottom: 1px solid var(--tracksies-color-border, #f0f0f0);
}
.helpie-portal-my-account .helpie-tickets-table thead {
	background: var(--tracksies-color-surface, #f9fafb);
}
.helpie-portal-my-account .helpie-tickets-table th { font-size: 13px; color: var(--tracksies-color-text-light, #666); font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; }
.helpie-portal-my-account .helpie-tickets-table tr:last-child td { border-bottom: none; }
.helpie-portal-my-account .helpie-tickets-table a { color: var(--tracksies-color-primary, #3E7CB1); text-decoration: none; }
.helpie-portal-my-account .helpie-tickets-table a:hover { text-decoration: underline; }