You open a WooCommerce order. The stock admin gives you line items, totals, billing and shipping addresses, a status dropdown. Everything else (the return that was submitted yesterday, the tracking number from your carrier, the invoice you need to email) lives in a different screen, a different plugin, or your inbox.
Order Hub consolidates those into one tabbed metabox on the order edit screen. You stay on the order; the tools come to you.
The four tabs
- Summary: order info, the documents (invoice, packing slip, shipping label if integrated), refund controls with history.
- Packing: packing-related status controls, pulled into the order view so you don’t have to cross into the Packsie dashboard for a single order.
- Tracking: tracking numbers and carrier info for this order’s shipments, enter or update in-place.
- Returns: any returns requested or in progress on this order, with links through to the full return record.
Each tab appears only if its feature is enabled. A shop that doesn’t use returns won’t see the Returns tab. A shop without tracking won’t see Tracking. Empty shops don’t get empty tabs.
Sits on top of the WooCommerce order screen
Order Hub doesn’t replace the WC order edit screen. WC’s line items, addresses, status dropdown, and order notes stay exactly where they were. The Hub adds a metabox at the top of the order that consolidates the operational tools Tracksies offers. Staff who already know the WC order screen find the Hub immediately; new staff learn the WC screen as normal and find the Hub additive.
A toggle on the Hub lets you hide it if you want to process an order using only the stock WC controls.
Refund history and quick refunds
The Summary tab shows a refund history for the order (every refund issued, when, by whom, for how much) and has a Refund Order control that opens a partial-refund form inline. You issue a refund without leaving the order screen or digging through WooCommerce’s separate refund flow.
HPOS and legacy order storage
The Hub supports both High Performance Order Storage (HPOS) and the legacy post-based order storage. No configuration required; it detects which your shop uses and wires up the right hooks.
Intel Panel sits alongside
The customer-context sidebar (Intel Panel) is a separate metabox. See that feature for what it surfaces. Together with the Order Hub you get a two-part layout: customer context on one side, operational tools on the other, order details in the middle. All on one screen, all on the order you’re already on.
If you’re weighing this up against a full order-management platform
Shopify Flow, Zoho Inventory, or dedicated order-management systems like Brightpearl. They sit above WooCommerce as a separate platform, syncing data back through an API. Suited to larger teams with dedicated order-ops roles and workflows too complex for the WC admin to handle cleanly.
Order Hub lives inside the WooCommerce admin, layered on top of the order edit screen. Your team works in one place. Scope is narrower (not a full OMS) and deliberate: consolidating the tools WC already has around order processing, not replacing the platform.
If you need OMS-scale tooling, a dedicated platform is the right call. If you want the WC order screen to be the place where order work actually gets done without bouncing between plugin UIs, Order Hub is designed for that.
Why shops turn it on
The Order Hub is a “stop context-switching” feature. Before, staff would open an order, open a second tab for returns, open a third tab for tracking, email the invoice from a fourth. After, the order is the context and the tools are on the page. Most shops find the change feels less like a new feature and more like something WooCommerce should have shipped with.