Customer buys, order ships, days pass, no follow-up. The review you don’t ask for is the review you don’t get. Trustie sends the request on a schedule you set, and the queue manages itself.
What you get
- Order completes (you pick the trigger status: completed, shipped, processing) and Trustie queues a review request email for a few days later. You set the delay.
- One polite reminder if the customer doesn’t respond. Then it stops.
- We don’t pester twice. If the customer has already left a review on a product from their order, Trustie skips the request. No second email asking for a review they’ve already given.
- Email body branded via Designer. Looks like every other email you send, not a generic plugin template.
- Sends from your own site via WP_Mail, not a third-party SMTP. No extra subscription, no API key.
- Customer clicks through to the review form on your site, submits, you have a review. No third-party app to install on their end.
- Unsubscribe link in every email. Customers who opt out are remembered across future orders.
You see the queue
A queue view in admin shows what’s scheduled, what’s been sent, who responded. Pause, resume, or send-now an individual email. If an order needs to come out of the queue (a return, a complimentary order, an unhappy customer you don’t want to email again), pull the request before it goes.
Why shops turn it on
The customer who would’ve written something kind is busy living their life two weeks after they ordered. A polite tap on the shoulder at the right moment is how you convert that goodwill into a review on your site. Trustie schedules it, sends it from your domain in your brand, and gets out of your way.
If you run events (Eventin or The Events Calendar) and want review requests after an event ends instead of after a product purchase, that’s a Trustie Pro extension. Pro also adds richer sequences: multi-step nudges, different templates per source, conditional delays based on order value or product category.