- August 4, 2026Most AI support products sell you conversations. You buy a tier, the tier includes a number of chats, and going…
- August 4, 2026"We told it not to make things up" is not a safety measure. It is a request. Every AI support…
- August 4, 2026Look at a month of support enquiries and the shape is always the same. A long tail of genuinely unusual…
- August 4, 2026The genuine objection to bring-your-own-key AI is not the rate. It is the absence of a ceiling. A subscription has…
- August 4, 2026A chat widget that sounds like a call centre script tells your customer they are talking to software bolted onto…